3Play Media Has Your Back with Dedicated Video Accessibility Support
Updated: February 7, 2024
Do you have a multitude of videos to make accessible? There’s no need to tackle video accessibility alone. 3Play Media is committed to providing our customers with responsive, dedicated video accessibility support.
Our customers choose 3Play Media because they want a seamless, high-quality, and cost-effective video accessibility solution that can handle their robust needs. Our goal is to simplify video accessibility for our customers and to provide multiple modes of committed support to ensure their ongoing success.
3Play Media is there for our customers every step of the way, providing a dedicated account manager, technical video accessibility support with real humans, and thorough support documentation.* We guarantee our response times, so customers can rest assured that they’ll always receive timely responses.
Account Managers Committed to Supporting You
Our incredible account management team is here to provide personalized video accessibility support. Your account manager will act as your main point of contact and communicate with you to facilitate your success as a customer.
Think of your account manager as your trusted video accessibility advisor – there to collaborate and build a strong working relationship with you.
Account managers get to know you and your business to better understand your unique needs and to ensure video accessibility initiatives at your organization are sustainable and seamless.
Technical Video Accessibility Support (From Humans)
3Play Media’s superstar support team is here to ensure your customer happiness and provide an exceptional product experience.
Our support team is known for their patience, persistence, and responsiveness and are pros at getting to the root of technical problems. If you’re ever facing a technical challenge, whether complex or simple, our dedicated support team will communicate with you directly and hunt down the solution.
Guaranteed, SLA-Backed Response Times
No one wants to wait days and days to hear back from a company when they need video accessibility support now. 3Play Media guarantees a quick reply from our support team, and you can be sure of that thanks to our SLA-backed, guaranteed response time.
Within a few hours or less after submitting a support ticket, you’ll hear back from a human being who’s eager to find and share solutions to whatever issues you’re facing.
3Play Media SLA-backed response times for support tickets apply during our hours of operation beginning at 8 am – 8 pm EST, Monday – Friday.
Support Documentation
We recognize that some customers are avid, independent solution-seekers. Does this sound like you?
We provide thorough video accessibility support documentation covering everything from ordering services to file and account management to workflows and integrations. You name it, our support documentation explains it in detail.
While our support documentation is one way to research solutions, remember, our human support teams are here for you when you need us. If you get stumped, be sure to drop us a line.
3Play Media is here to back you up and provide an exceptional customer experience. We understand that the video accessibility space can be challenging to navigate on your own. As video accessibility experts, we will help educate you and your organization and provide guidance toward video accessibility success.
With access to a robust support documentation library and human support, the success of your video accessibility initiatives will reach new heights.
*All customers have access to thorough support documentation, while enterprise-level customers have access to premium phone and email support. Reach out to us with more information about your video accessibility needs to learn more.
