Reliable to the core.
Built for peace-of-mind.
Live captions that look out for you.
On-Demand Scheduling
Efficient scheduling workflow in 3Play’s online platform, with an overview dashboard to manage all events from one location.
Live Captioning
Highly accurate, reliable, and easy-to-schedule real-time captions powered by 3Play Media technology and professional captioners.
Why Live Caption With 3Play
How it Works
3Play Media offers a single live caption service, including caption production by machine – Live Automatic Captioning – and caption production by 3Play Voice Writer contractors – Live Professional Captioning. Each type of caption production can be ordered separately; however, Live Professional Captioning includes an auto-failover to Live Automatic Captioning in case of interruption to human-powered captions.
Live Automatic Captioning
Live Automatic Captioning is generated by automatic speech recognition (ASR) technology. While auto-captions have a lower accuracy rate compared to human-powered live captions, they are a great baseline option for increasing accessibility when professional captions are not an option! We recommend Live Automatic Captioning for non-high visibility events and meetings that don’t require professional captioning.
Tuned ASR Captioning
With traditional ASR services, the expectation is to turn it on and it just works. However, there are many responsibilities that stay hidden until it’s time to make it work. 3Play Media’s professional managed ASR solution ensures you have a worry-free experience and top-quality ASR for your high-visibility events
Live Professional Captioning
Live Professional Captioning relies on human captioners. In other words, it’s done by trained professionals! If quality and compliance are important to you when it comes to live captioning, Live Professional Captioning is the right choice for you. We recommend Live Professional Captioning for corporate videos, higher education videos, events, and web streaming.
Live Virtual Caption Encoding
3Play Media’s Virtual Caption Encoding solution streamlines the captioning workflow from listening through delivery. You direct your RTMP stream to 3Play Media. From there, we will generate your selected captioning type (automated or professional), encode the produced captions into an RTMP stream, and deliver them to a video platform of your choice. This workflow provides low-latency captions and eliminates complexity for a superior audience experience.
Schedule Live Captions in Minutes
- Schedule live professional captions in 3Play’s online platform. We’ll automatically match you with a professional captioner.
- Submit custom event instructions, speaker names, or wordlists. Your live captioner will review this information.
- Start streaming your event. The live captioner assigned to your event will then start captioning in real-time.
- Once the event is over, you have full access to the transcript and captions from the live recording as well as the option to order additional services.
What Customers Are Saying
Live Professional Captioning gave me a lot of peace of mind for our Accessibility Camp Symposium. I definitely feel this product was worthwhile and helpful – it saved my sanity, relieved a lot of headaches, and helped carry the event’s accessibility. It’s been a great experience working with 3Play Media and a breath of fresh air to be able to put your trust in a vendor and know that we’re going to get quality live captions. Not only does 3Play care about accessibility, they care about me, and that translates clearly when utilizing their services like Live Professional Captioning.
4/5
Customer happiness with our Live Captioning service.
4/5
Customer satisfaction with the quality of our Live Captioning service.
4.5/5
Customer satisfaction with our technical support.
Product Features
Resilient Failover & Failback
Failover system directs to 3Play’s proven Live ASR (automated speech recognition) to ensure captions are not missed, with failback to Live Professional captions.
Self-Service Customization
Customization options like custom speaker label, curated event instructions, and wordlists are available for live captioners to review and reference prior to your event start time.
API Control
Schedule and manage live caption support via API, and caption events with any RTMP stream and over 30 different platforms.
Stream Reconnect Wait Time
If your live stream disconnects from 3Play for any reason, we will wait for your stream to reconnect for up to 10 minutes before spinning down our service.
CART Support
Live Professional Captions offer CART support, meaning that you can display live captions on a separate screen.
In-Platform Visibility
Live Professional Captions provide visibility into your service. In platform, we’ll show you when you’ve been matched with a captioner and display your caption status in real-time
Trained Professional Captioners
Robust training and qualification of professional captioners to ensure premium quality real-time captions.
All-Access Pass
Gain complete access to files from all your live recordings at no extra cost, with an easy and discounted upgrade path for post-event publishing.
Additional Features Available
Please contact us to enable any of the following additional live captioning features:
- 24/7 support
- Compatible with all caption encoders, across all streaming and web conferencing platforms, and accessible on all devices.
- Multi-layered security, end-to-end encryption, and custom security profiles based on need.
- Live translation in more than 100 different languages.
Get Started With Live Captioning